Frequently Asked Questions
How do I choose the right gate closer?
MY GATE CLOSER DOES NOT CLOSE COMPLETELY OR IS STUCK IN ITS POSITION
This issue can have various causes. Do not hesitate to consult the manuals and installation videos on the product pages of our website. These are some of our suggestions:
- Start by checking the conditions that must be respected before and during the installation. Bad functioning of a gate closer is mainly caused by the wrong configuration, or by not respecting the distance between the pivoting points. Read the available manuals or watch the installation videos.
- Check if the correct gate weights or dimensions have been confirmed. Read the manual or watch the installation video.
- Reset both speed and final snap to zero and start to define the operation of the gate closer to your wishes. Adjust speed first and the final snap second.
- Do you have a retro fit gate closer? Verify how much force you need to close the gate manually. The gate should operate smoothly before installing a gate closer. Difficulties closing and opening of a gate are often caused by wrongly adjusted or poorly maintained hinges.
AFTER INSTALLING THE GATE CLOSER IT IS DIFFICULT TO OPEN THE GATE
There are 3 possible causes. First, the type of gate closer might be too powerful for the gate on which it is installed. Check the table indicating which gate closer to use in which situation.
The second possibility is the use of the wrong kind of brackets during installation.
Thirdly, make sure you observe the correct maximal or minimal distances.
Watch the installation video or check the assembly instructions on the product pages.
My gate closes too slowly, or too quickly
I have a maglock combined with a gate closer. I want my gate to close softly
What is the possible distance between post and gate with tiger and mammoth -180 gate closers?
- Tiger: between 10 and 25 mm
- Mammoth-180: between 15 and 35 mm.
Watch the installation video or consult the manual.
There is oil on the housing of my gate closer
Can I work on the gate closer myself?
If the above solutions don’t give you the desired result, we kindly ask you to contact your installer. Never clean the gate closer with a high-pressure cleaner, and never open up the gate closer. The spring system is under high pressure so it is dangerous to dismantle a gate closer.
What are the do’s and don’ts in gate closer installation ?
- Use the pre-mounted Quick-Fix anchor bolts (each bolt has 2.000 lbs pulling resistance)
- Follow the installation instructions of your gate closer
- Use the existing holes and mounting hardware
- Install in the correct direction
- Do not use your own fixation bolts, or drill & tap for installation
- Do not make your holes in the post and gate profile wider than specified
- Do not adjust the force of the closer without contacting technical support
- Do not drill or bolt through the product
- Do not install the wrong side up or the wrong side on the post
What is the product liability disclaimer on Locinox products ?
This product is offered to you conditioned upon your acceptance without modification of the terms, conditions, and notices contained herein.Inspect Before Each Use
This product must be inspected for use to ensure it has not been damaged in shipment. If damaged, do not use and immediately return the product to Locinox NV or Locinox USA. LLC. for a repair or replacement.Exclusive Obligation
This product has been designed for closing gates, but it was neither designed nor manufactured to warrant a closed gate.Limited Replacement Warranty
Locinox warrants the Products against defects in materials and workmanship under “Normal Use” for a period of three (3) years from the date of purchase or achieving 500,000 cycles, whichever comes first. “Normal Use” is described as manually opening a gate, but not beyond the maximum opening angle as specified in Locinox Product Literature and on the Locinox website, and letting it shut automatically; as can be witnessed in the Locinox installation videos on the Locinox website under the Video Zone (respectively Samson-2, Samson Chainlink, Tiger, Mammoth, Verticlose-2, VTC-2 Wall, Lion and Rhino Installation Videos).Professional Installation & Assumption of Risk
Locinox Products should be installed only by professional installers or manufacturers and must be correctly installed according to the installation instructions that are joined with the Product.
More specifically, YOU SHOULD use the pre-mounted Quick-Fix anchor bolts (each bolt has 2,000 lbs holding force). You should follow the instructions for the installation of your closer, and if you have questions contact Locinox. You SHOULD DRILL THE HOLES IN THE POST AND GATE PROFILE ACCORDING TO THE EXACT SPECIFICATIONS ON THE INSTALLATION MANUAL. Drilling holes which are too wide might risk the gate to fall off. You should use the existing holes of the product itself and the mounting hardware. You should install in the correct direction.
More specifically, YOU SHOULD NOT USE YOUR OWN FIXATION BOLTS, or DRILL & TAP for installation. YOU SHOULD NOT ADJUST THE FORCE of the closer without contacting tech support. YOU SHOULD NOT DRILL OR BOLT THROUGH THE PRODUCT MATERIAL BECAUSE YOU BELIEVE IT WILL MAKE FOR A STRONGER CONNECTION. YOU SHOULD NOT INSTALL THE WRONG SIDE UP OR ON THE WRONG SIDE ON THE POST. ALL OF THE ABOVE ARE CONSIDERED FAULTY INSTALLATION AND WILL VOID YOUR PRODUCT WARRANTY.
By buying, using, or allowing the use of products of Locinox NV or Locinox USA, LLC. products, you understand and agree that the installation or manipulation of gates and fences requires a specific skillset and experience brought forward by industry experts, and, to the extent permitted by law, YOU EXPRESSLY AND VOLUNTARILY ASSUME THE RISK OF DEATH OR OTHER PERSONAL INJURY SUSTAINED WHILE OR AFTER INSTALLATION OR MANIPULATION OF THESE PRODUCTS WHETHER OR NOT CAUSED BY THE NEGLIGENCE OR OTHER FAULT OF Locinox NV or Locinox USA, LLC. including but not limited to product malfunction from whatever cause, or any other fault of Locinox NV or Locinox USA, LLC. Additionally, you agree to indemnify, defend, and hold Locinox NV or Locinox USA, LLC. harmless from any third party claims arising from such installation or use.Improper Installation
This warranty does not cover damage due to improper installation, repair, operation or maintenance or connections to improper voltage supply or, to the extent allowed by law, attempted repair by anyone other than a facility authorized by Locinox to service your Locinox Product. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state (and jurisdiction to jurisdiction).Severe Weather Conditions & Force Majeur
Products sold by Locinox have been specifically designed for outdoor conditions. However, this warranty does not cover defects due to normal wear and tear or aging (e.g. discoloration), or flaws or damages resulting from continued exposure to severe weather conditions (humidity, temperature, salinity, erosion, etc…). This warranty does not cover damage (i) due to acts of God, other forces beyond our reasonable control, such as internet or power outages, wars, riots, terrorism, labor disputes, earthquakes, floods or other events of “force majeure,” accident, misuse, abuse, negligence, commercial use or modification of, or to any part of your Product; (ii) caused by any third party product, service or system, use of the Product for purposes other than for which the Product was designed or intended, or use in improper temperature, humidity or other environmental conditions, or use of the Product in violation of written instructions provided by Locinox (which may be provided at the time of purchase or on its website at http://www.Locinox.com).Scope of and Limitation of Warranty.
TO THE EXTENT PERMITTED BY LAW, THIS WARRANTY AND THE REMEDIES SET FORTH HEREIN ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, REMEDIES AND CONDITIONS, WHETHER ORAL, WRITTEN, STATUTORY, EXPRESS OR IMPLIED AND ARE LIMITED TO THE INITIAL PURCHASER. LOCINOX DISCLAIMS ALL STATUTORY AND IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND WARRANTIES AGAINST HIDDEN OR LATENT DEFECTS, TO THE EXTENT PERMITTED BY LAW. IN SO FAR AS SUCH WARRANTIES CANNOT BE DISCLAIMED, LOCINOX LIMITS THE DURATION AND REMEDIES OF SUCH WARRANTIES TO THE DURATION OF THIS EXPRESS WARRANTY AND, AT LOCINOX’S OPTION, THE REPAIR OR REPLACEMENT SERVICES DESCRIBED ABOVE. SOME STATES (COUNTRIES AND PROVINCES) DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY (OR CONDITION) MAY LAST, SO THE LIMITATION DESCRIBED ABOVE MAY NOT APPLY TO YOU.Limitation of Damages.
IN ADDITION TO THE ABOVE WARRANTY DISCLAIMERS, TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER LOCINOX NOR ITS SUPPLIERS SHALL BE RESPONSIBLE OR LIABLE WITH RESPECT TO ANY SUBJECT MATTER OF THIS AGREEMENT OR TERMS OR CONDITIONS RELATED THERETO UNDER ANY BREACH OF CONTRACT, NEGLIGENCE, STRICT LIABILITY OR ANY OTHER THEORY (A) FOR LOSS OR INACCURACY OF DATA OR COST OF PROCUREMENT OF SUBSTITUTE GOODS, SERVICES OR TECHNOLOGY, OR (B) FOR ANY INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES INCLUDING, BUT NOT LIMITED TO BUSINESS INTERRUPTION, LOSS OF REVENUES AND LOSS OF PROFITS. THE FOREGOING SHALL APPLY EVEN IF LOCINOX HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. TO THE MAXIMUM EXTENT PERMITTED BY LAW, LOCINOX ’S AGGREGATE CUMULATIVE LIABILITY HEREUNDER SHALL NOT EXCEED THE ORIGINAL PURCHASE PRICE PAID FOR THE DEVICE THAT CAUSED SUCH DAMAGE.Entire Obligation
The PRODUCT LIABILITY DISCLAIMER document states the entire obligation of Locinox with respect to the products. If any part of this disclaimer is determined to be void, invalid, unenforceable or illegal, including, but not limited to the warranty disclaimers and liability disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the agreement shall remain in full force and effect.Applicable Law
Your order from Locinox NV, and this disclaimer statement are governed by the laws of Belgium. Your order from Locinox USA LLC., and this disclaimer statement are governed by the laws of Illinois, USA. You hereby consent to the exclusive jurisdiction of the respective courts of Belgium or Illinois, USA., in all disputes arising out of or relating to the use of this product. Use of this product is unauthorized in any jurisdiction that does not give effect to all provisions of these terms and conditions, including without limitation this paragraph.Modification of Terms and Conditions
Locinox reserves the right to change the terms, conditions, and notices under which its products are offered.
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Can I use the same key for keydrop and my other lock?
What does ‘keyed alike’ mean?
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What does gsz-gsy-gsx mean?
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Does the le or li lock also work with 24v?
Can I use a different handle for my lock?
What is the perfect distance between the frame and the keep?
Where can I find the weight schedules for the hinges?
Which Safety Factor Is Used To Calculate The Maximum Weight?
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My electradrop does not work
How long does it take for the dropbolt to move?
Why do I need an account for the loc-eshop?
How can I get an account?
Can my order be cancelled?
Forgot your password?
When will my order be delivered?
What are the service costs of my order?
We can send your order without transport costs as from €500. If the amount of your order is less than €500, we will charge €20 transport and handling costs. If the order is under €200 we will charge €30 transport and handling costs.
Free shipment for all orders above €2.000 to UK, BG, CH, HR, NO and RO.
For all other countries, shipping costs are on request.