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Frequently Asked Questions

Gate Closers

By using the filters on our website you can easily find the appropriate gate closer for any given situation. The table below indicates when to use which gate closer.
This can be the result of various causes. Do not hesitate to consult the manuals and installation videos on the product pages of our website. Some possible solutions:
  • In general: check if the correct gate weights or dimensions have been observed. See manual or installation video.
  • Retrofit gate closers: often caused by wrongly adjusted or poorly maintained hinges. See manual or installation video.
  • Samson-2 / Mammoth-180 : the power control must not be minimalised. See manual or installation video.
  • Samson-2 : the configuration appears to be wrong, or the distance between the pivoting points was not respected. See manual or installation video.
This can have 2 different causes: the type of gate closer might be too powerful for the gate on which it is installed. See the table indicating which gate closer to use in which situation. Another reason might be that the wrong brackets where used during installation, or that the correct distances have not been observed. Watch the installation video or check the assembly instructions on the product pages.
Adjust the speed and/or the latching action of the gate closer. Watch the installation video or check the assembly instructions on the product pages.
Adjust the speed and/or latching action of the gate closer. Watch the installation video or check the assembly instructions on the product pages.
The distance can be adjusted between 15 and 35 mm. Watch the installation video or consult the manual.
Because of the default double sealing on all locinox gate closers, leakage is practically impossible. It is possible that some oil was left from the assembly, nevertheless we thoroughly clean every gate closer. The oil can easily be swept off with a dry cloth. If after a while oil reappears, you should certainly contact your installing partner, or us.
No, you can’t! If the above solutions don’t give you the desired result, we kindly ask you to contact your installer. Never clean the gate closer with a high-pressure cleaner, and never open up the gate closer. The spring system is under high pressure so it is dangerous to dismantle a gate closer.
DO
  • Use the pre-mounted Quick-Fix anchor bolts (each bolt has 2.000 lbs pulling resistance)
  • Follow the installation instructions of your gate closer
  • Use the existing holes and mounting hardware
  • Install in the correct direction
These will guarantee a properly functioning gate closer and will keep your 3 year warranty valid
DON'T
  • Do not use your own fixation bolts, or drill & tap for installation
  • Do not make your holes in the post and gate profile wider than specified
  • Do not adjust the force of the closer without contacting technical support
  • Do not drill or bolt through the product
  • Do not install the wrong side up or the wrong side on the post
These are considered as faulty installation methods and will void your 3 year warranty. Please read carefully the installation instructions or discover our installation videos for a step-by-step installation
GATE CLOSER PRODUCT LIABILITY DISCLAIMER
TERMS OF USE, WARRANTY & LIABILITY WAIVER

Locinox NV and Locinox USA LLC. offers its products with the terms, conditions and notices as follows. The following terms and conditions apply to all sales and uses. Please review carefully. These terms and conditions include limited warranties and disclaimers of liabilities. Keeping, using or allowing use of Locinox’s products indicates your agreement to these terms. If you do not wish to agree to these terms, you have 30 days from the date of purchase to return the unused & unopened product.

Terms of use

This product is offered to you conditioned upon your acceptance without modification of the terms, conditions, and notices contained herein.

Inspect Before Each Use

This product must be inspected for use to ensure it has not been damaged in shipment. If damaged, do not use and immediately return the product to Locinox NV or Locinox USA. LLC. for a repair or replacement.

Exclusive Obligation

This product has been designed for closing gates, but it was neither designed nor manufactured to warrant a closed gate.

Limited Replacement Warranty

Locinox warrants the Products against defects in materials and workmanship under “Normal Use” for a period of three (3) years from the date of purchase or achieving 500,000 cycles, whichever comes first. “Normal Use” is described as manually opening a gate, but not beyond the maximum opening angle as specified in Locinox Product Literature and on the Locinox website, and letting it shut automatically; as can be witnessed in the Locinox installation videos on the Locinox website under the Video Zone (respectively Samson-2, Samson Chainlink, Tiger, Mammoth, Verticlose-2, VTC-2 Wall, Lion and Rhino Installation Videos).

Professional Installation & Assumption of Risk

Locinox Products should be installed only by professional installers or manufacturers and must be correctly installed according to the installation instructions that are joined with the Product.

More specifically, YOU SHOULD use the pre-mounted Quick-Fix anchor bolts (each bolt has 2,000 lbs holding force). You should follow the instructions for the installation of your closer, and if you have questions contact Locinox. You SHOULD DRILL THE HOLES IN THE POST AND GATE PROFILE ACCORDING TO THE EXACT SPECIFICATIONS ON THE INSTALLATION MANUAL. Drilling holes which are too wide might risk the gate to fall off. You should use the existing holes of the product itself and the mounting hardware. You should install in the correct direction.

More specifically, YOU SHOULD NOT USE YOUR OWN FIXATION BOLTS, or DRILL & TAP for installation. YOU SHOULD NOT ADJUST THE FORCE of the closer without contacting tech support. YOU SHOULD NOT DRILL OR BOLT THROUGH THE PRODUCT MATERIAL BECAUSE YOU BELIEVE IT WILL MAKE FOR A STRONGER CONNECTION. YOU SHOULD NOT INSTALL THE WRONG SIDE UP OR ON THE WRONG SIDE ON THE POST. ALL OF THE ABOVE ARE CONSIDERED FAULTY INSTALLATION AND WILL VOID YOUR PRODUCT WARRANTY.

By buying, using, or allowing the use of products of Locinox NV or Locinox USA, LLC. products, you understand and agree that the installation or manipulation of gates and fences requires a specific skillset and experience brought forward by industry experts, and, to the extent permitted by law, YOU EXPRESSLY AND VOLUNTARILY ASSUME THE RISK OF DEATH OR OTHER PERSONAL INJURY SUSTAINED WHILE OR AFTER INSTALLATION OR MANIPULATION OF THESE PRODUCTS WHETHER OR NOT CAUSED BY THE NEGLIGENCE OR OTHER FAULT OF Locinox NV or Locinox USA, LLC. including but not limited to product malfunction from whatever cause, or any other fault of Locinox NV or Locinox USA, LLC. Additionally, you agree to indemnify, defend, and hold Locinox NV or Locinox USA, LLC. harmless from any third party claims arising from such installation or use.

Improper Installation

This warranty does not cover damage due to improper installation, repair, operation or maintenance or connections to improper voltage supply or, to the extent allowed by law, attempted repair by anyone other than a facility authorized by Locinox to service your Locinox Product. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state (and jurisdiction to jurisdiction).

Severe Weather Conditions & Force Majeur

Products sold by Locinox have been specifically designed for outdoor conditions. However, this warranty does not cover defects due to normal wear and tear or aging (e.g. discoloration), or flaws or damages resulting from continued exposure to severe weather conditions (humidity, temperature, salinity, erosion, etc…). This warranty does not cover damage (i) due to acts of God, other forces beyond our reasonable control, such as internet or power outages, wars, riots, terrorism, labor disputes, earthquakes, floods or other events of “force majeure,” accident, misuse, abuse, negligence, commercial use or modification of, or to any part of your Product; (ii) caused by any third party product, service or system, use of the Product for purposes other than for which the Product was designed or intended, or use in improper temperature, humidity or other environmental conditions, or use of the Product in violation of written instructions provided by Locinox (which may be provided at the time of purchase or on its website at http://www.Locinox.com).

Scope of and Limitation of Warranty.

TO THE EXTENT PERMITTED BY LAW, THIS WARRANTY AND THE REMEDIES SET FORTH HEREIN ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, REMEDIES AND CONDITIONS, WHETHER ORAL, WRITTEN, STATUTORY, EXPRESS OR IMPLIED AND ARE LIMITED TO THE INITIAL PURCHASER. LOCINOX DISCLAIMS ALL STATUTORY AND IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND WARRANTIES AGAINST HIDDEN OR LATENT DEFECTS, TO THE EXTENT PERMITTED BY LAW. IN SO FAR AS SUCH WARRANTIES CANNOT BE DISCLAIMED, LOCINOX LIMITS THE DURATION AND REMEDIES OF SUCH WARRANTIES TO THE DURATION OF THIS EXPRESS WARRANTY AND, AT LOCINOX’S OPTION, THE REPAIR OR REPLACEMENT SERVICES DESCRIBED ABOVE. SOME STATES (COUNTRIES AND PROVINCES) DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY (OR CONDITION) MAY LAST, SO THE LIMITATION DESCRIBED ABOVE MAY NOT APPLY TO YOU.

Limitation of Damages.

IN ADDITION TO THE ABOVE WARRANTY DISCLAIMERS, TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER LOCINOX NOR ITS SUPPLIERS SHALL BE RESPONSIBLE OR LIABLE WITH RESPECT TO ANY SUBJECT MATTER OF THIS AGREEMENT OR TERMS OR CONDITIONS RELATED THERETO UNDER ANY BREACH OF CONTRACT, NEGLIGENCE, STRICT LIABILITY OR ANY OTHER THEORY (A) FOR LOSS OR INACCURACY OF DATA OR COST OF PROCUREMENT OF SUBSTITUTE GOODS, SERVICES
 OR TECHNOLOGY, OR (B) FOR ANY INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES INCLUDING, BUT NOT LIMITED TO BUSINESS INTERRUPTION, LOSS OF REVENUES AND LOSS OF PROFITS. THE FOREGOING SHALL APPLY EVEN IF LOCINOX HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. TO THE MAXIMUM EXTENT PERMITTED BY LAW, LOCINOX ’S AGGREGATE CUMULATIVE LIABILITY HEREUNDER SHALL NOT EXCEED THE ORIGINAL PURCHASE PRICE PAID FOR THE DEVICE THAT CAUSED SUCH DAMAGE.

Entire Obligation

The PRODUCT LIABILITY DISCLAIMER document states the entire obligation of Locinox with respect to the products. If any part of this disclaimer is determined to be void, invalid, unenforceable or illegal, including, but not limited to the warranty disclaimers and liability disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the agreement shall remain in full force and effect.

Applicable Law

Your order from Locinox NV, and this disclaimer statement are governed by the laws of Belgium. Your order from Locinox USA LLC., and this disclaimer statement are governed by the laws of Illinois, USA. You hereby consent to the exclusive jurisdiction of the respective courts of Belgium or Illinois, USA., in all disputes arising out of or relating to the use of this product. Use of this product is unauthorized in any jurisdiction that does not give effect to all provisions of these terms and conditions, including without limitation this paragraph.

Modification of Terms and Conditions

Locinox reserves the right to change the terms, conditions, and notices under which its products are offered.

( Elektromagnetic ) locks

In the schedule below you can easily see which handles can be combined with which locks.
https://www.locinoxusa.com/Catalogues/Catalog_2018_US/150/
Check if the colours of the wires of the supply cable match well upon connection. Moreover, 12v/24v demands a different type of connection. Consult the product manual! The vibrating of maglock can be caused by an ac supply.
Absolutely, but only on dc. Attention: the connection scheme is different. Consult the product manual.
Absolutely! Our s-mag was especially designed for sliding gates. Discover here.
For safety reasons 2 actions must be implemented: keep on pushing on one out of three buttons and give kidloc a quarter turn at the same time.
To use keydrop you need the 37 mm half cylinder key. Depending on the type of lock, you can obtain the matching 46 or 54 mm cylinder (keyed alike). The longer cylinders cannot be provided with the same key.
Same type cylinders open up with the same type of key. Cylinder type x is thus opened with key type x.
No. These cylinders have a different length. The following cylinders are interchangeable: 37, 46 and 54 mm. Same for 60 en 80 mm cylinders. From 60 mm we use a 5 pin coding (as opposed to 4 pin coding for shorter versions).
This refers to the cylinder type. All gsx cylinders fit with an x type key. Provided that the key and the cylinder have a matching pin coding. A key with a 4 pin coding does not fit in a cylinder of a 5 pin coding, and vice versa.
Remove the mechanical code lock from the gate. Due to safety reasons, this is not always easy. Watch this installation video or consult the product manual.
No, only 12v. Our Modulec keep works with both 12v and 24v.
Absolutely! Our locks for swing gates use handles with a 8 mm square spindle. The only exception are the lskz locks for sliding gates. Because forces are bigger here, these are 10 mm spindles. So theses spindles do not fit in the other locks.

Keeps

We refer to this schedule to check the required distances between post and gate.

Hinges

Our weight conditions and recommendations are on the product page of our website next to the drawings or in our product catalogue. The weights are calculated with safety margin 5 and only apply when the gate width is smaller or equal to twice the hinge distance. If your gate dimensions are beyond these, please contact the customer service to get a specific solution.
The allowed gate weights were calculated with safety factor 5. Safety factor 3 is standard, but thanks to locinox’s high quality we can increase it to factor 5. The mentioned weights only apply when the distance between the hinges is larger than half the width of your gate.

Electradrop dropbolts

All our products are developed to resist to heavy loads. Electradrop works perfectly well with a 500 kg compression force (with fully open latch and a minimum locking of 35 mm).
Be sure that the grey wire gets a +24v signal. If electradrop is supplied correctly and the grey wire is held against the ‘+’ of the supply source, the latch must react. Watch the installation video or read the assembly instructions on the product.
Electradrop reacts immediately upon unlocking. If a pulse signal is given, electradrop waits maximum 3 seconds after ending of the signal to lock. In case of a constant signal it immediately goes down.

Loc-eshop

Our loc-eshop gives you many advantages. It allows you to check your prices, place orders yourself and configurate products whenever you want. Through the order history you an easily find earlier orders, and the order templates can be used to assemble repeat-orders.
You can create an account yourself through the self creation portal on our website. Enter your data and you immediately get access to our loc-eshop where you can safely and comfortably order our products.
Check your order profoundly before sending it to us. After all, any order is handled quickly. If nevertheless an error did occur, please contact our customer service.
No problem! Contact our customer service here, and follow the instructions in the email we will send you. To protect your privacy, we have no access to your password so we are unable to send it to you. You have to set a new password. After that, you can change it again.
Catalogue products ordered before 4:30 pm are sent within 24 hours. This challenging standard is successful in over 98% of all orders. The actual delivery term differs from country to country.
The handling fees depend on the total value of your order: Order value > € 500: no shipment costs within the benelux, for france, the uk and germany. Order value > € 2,000: no shipment costs within the eu with exception of no, ch, cy, mt For all other countries: prices ex works are applicable.
Locinox offers you the following advanced payment options: Bank transfer Mastercard Visa Ideal Customers placing at least 3 orders with advanced payment are given the option to pay after receipt of the invoice, after validation of the orders.

Order Products

Contact our customer service to get informed on the dealer in your area who offers the products you are looking for.
Yes, all catalogue products are available within 24 hours. One hour after order confirmation we start preparing your order so it is ready for shipment within 24 hours.
Because we handle orders quickly and guarantee a 24 hour shipment, any order sent to us cannot be modified after 1 hour. Please check your order profoundly before sending it.
Legally a 1 year warranty but because we strongly believe in the quality of our products, we give all mechanical products a 3 year warranty. Electronical and electrical products come with a 2 year warranty.

Return

If the product is still under warranty and the cause of the defect is due to a material failure, our first option is to repair it for free. If a product is beyond repair, or if the repair costs are higher than the cost of a new product, we replace it. It usually takes 1 week to replace or repair a product. In some cases it is done faster.

In general

All our products are at least galvanised with a zinc coating with a 60 to 200 μm thickness. This corresponds to a perfect protection between 10 and 30 years in maritime climate, and over 30 years in an urban environment. Electrolytic galvanisation only provides a zinc coating of max. 40 μM (less than 5 year protection). So obviously a hot-dip galvanised locinox product is protected much longer against corrosion than an electrolytic galvanised product. Discover the video on a practical test at locinox
The common but extremely strong quick-fix can be used with thicknesses of 1 to 5 mm. However, we also have special splitters in stock that allow the use with thicknesses of 5 to 8 mm.
All 3d drawings of our products are available for our customers upon simple demand. Ask your locinox contact or apply here.
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